Shipping policy

1. Delivery area: We currently deliver to countries within Europe. We do not currently offer international delivery outside Europe.

2. Carrier: Our main carrier is DPD. All orders are shipped using the standard delivery method for reliable, on-time delivery.

3. Delivery costs: Delivery costs are calculated based on the weight of your order and are shown at checkout before you complete your purchase.

4. Processing time: Orders are usually processed the same day, within 2 business days at the latest. Processing times may be longer during peak periods. If an item is currently out of stock, we will let you know and suggest an alternative or an estimated delivery date.

5. Delivery time: The estimated delivery time after placing your order is 1–2 days within Slovenia, depending on the method chosen and your location. DPD provides tracking for every order. Delivery time does not include order processing time.

6. Order tracking: Once your order has shipped, you will receive a tracking number by e-mail. You can follow your shipment on the DPD website.

7. Damaged or lost shipment: If you receive a damaged parcel or your shipment is lost, please notify us at info@xway.si with photos and your order details. When we cover the cost of return shipping in such cases is described in more detail in our Refund and Withdrawal Policy.

8. Customer support: Call us on 068 688 202 or write to info@xway.si - we're happy to help.