Refund policy
Returns & Refund Policy (EU Customers)
Last updated: April 24, 2024
14-Day Return Policy
We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it:
- unused
- with tags
- in its original packaging
You will also need the receipt or proof of purchase.
How to Request a Return
To start a return, please contact us at:
Once your return request is approved, we will provide you with instructions on how and where to send your package.
Please note:
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival.
If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
We do not accept returns for:
- gift cards
- vouchers
Exchanges
The fastest way to exchange an item is to:
-
Return the original item
-
Place a new order
Once we receive your return, we will process a refund for the original item.
EU Right of Withdrawal
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify:
- the item must be unused
- in original packaging
- with proof of purchase
Refunds
We will notify you once we have received and inspected your return.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note:
It may take additional time for your bank or credit card provider to process the refund.
Missing Refunds
If more than 7 business days have passed since your refund was approved and you have not received it, please contact us:
Questions
If you have any questions regarding returns or refunds, feel free to contact us anytime: