Refund policy

This policy distinguishes two separate rights: the right of withdrawal (if you simply change your mind) and liability for defects (if the item is damaged, wrong, or incomplete). The procedure and who pays return shipping differ between the two.

1. Right of withdrawal (14 days, no reason required)

If you purchased as a consumer, you have the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason. Notify us in writing at info@xway.si (we recommend contacting us before returning the item, so we can make the process easier and, if needed, send you the return address and instructions).

To meet the deadline, it is enough to send your withdrawal notice within the 14-day period. Model withdrawal form:

"PNEUS 4X4 d.o.o. (XWAY POWERSPORTS), info@xway.si - I hereby give notice that I withdraw from my contract for the purchase of the following item: [item name], ordered on [date], received on [date]. Customer name, address, signature (if sent on paper), and date."

Conditions for returning goods

The item must be undamaged, in the same condition as received, with all original packaging and labels. We recommend not using the item beyond what is necessary to establish its nature and function before deciding to withdraw. Please include your receipt or other proof of purchase.

Who pays return shipping on withdrawal

If you withdraw simply because you changed your mind (the item is not defective and matches its description), you are responsible for the cost of returning it.

Refund of payment

We will refund you no later than 14 days from the day we receive the returned goods, or proof that you have sent them back (whichever comes first), using the same payment method used for the original transaction, unless otherwise agreed. Your bank or card issuer may take a few additional days to display the refund.

2. Damaged, incorrect, or incomplete item

If you receive a damaged item, the wrong item, or an item missing parts, please notify us as soon as possible at info@xway.si with photos of the issue and your order number. Where the problem is clearly documented and not the result of misuse, we cover the cost of return shipping and arrange a suitable solution (repair, replacement, or refund).

3. Legal warranty for defects (2 years)

Separately from the above, as a consumer you have the right to claim for defects in the goods for 2 years from delivery, under the Slovenian Code of Obligations and Consumer Protection Act. Please report a defect in writing to info@xway.si within a reasonable time of noticing it. This right does not exclude any additional commercial warranty offered by the manufacturer.

4. Exchanging an item

The fastest way to exchange an item is to return it following the process above and place a new order for the item you want. We will refund the original item in line with the rules above.

5. Exceptions

Vouchers and gift cards are excluded from returns, unless the law provides otherwise.

6. Before you return anything

Please always contact us at info@xway.si before returning an item — this lets us advise you on the fastest route to a solution and avoid unnecessary cost or delay. This does not affect your statutory 14-day right of withdrawal, which you may also exercise directly.

Questions: info@xway.si | 068 688 202.